Returns

Returns and Exchanges.

You have the right to return goods at any time up to 30 calendar days after you receive the goods.

DSUnderwear LTD will only accept returns for goods free of fault received back in a condition suitable for re-selling - unworn, in their original condition and with all tags and original packaging intact and undamaged.

Except in the case of faulty or miss-described goods, you will be responsible for returning the goods to DSUnderwear LTD at your own cost, to the trading address of DSUnderwear LTD, You must take reasonable care to ensure that the goods are not damaged in the meantime or in transit.

Refunds do not include the cost of outbound delivery unless the standard delivery option was selected for the order. The standard delivery option is the cheapest delivery option at checkout that was available for your order.

If a parcel is returned with the incorrect postage on it and incurs a fee which DSUnderwear LTD pays, the value of that fee will be deducted from any refund.

 

 

Faulty Goods and Miss-Descriptions

In the case of faulty or miss-described goods we shall, after receiving written notification of the fault or miss-description, ask you to return the goods yourself and refund your reasonable postage costs or alternatively provide you with a pre-paid mailing bag to return the goods. If you are able to provide photographic evidence of any fault, we may not then require the goods to be returned.

In the case of goods that develop a fault over time, DSUnderwear LTD will consider refunds for goods that were purchased within the last three months. We shall request you to provide photographic evidence of any fault. We may then ask you to return the goods yourself and refund your reasonable postage costs or alternatively provide you with a pre-paid mailing bag to return the goods.

DSUnderwear LTD will provide replacement goods where available, to replace faulty goods. If replacement goods are not available or where goods have been miss-described, DSUnderwear LTD will refund you within 14 days of the goods being received back. Refunds will be made in the same manner as the original payment. 

DSUnderwear LTD will not provide replacement goods or refunds where goods have been washed in a way that is not compliant with the washing instructions on the labels of those goods. 

DSUnderwear LTD will only refund miss-described goods if they are received back in a condition suitable for re-selling - unworn, in their original condition and with all tags and original packaging intact and undamaged.

DSUnderwear LTD will make any refunds due within 14 days of the goods being received back. Refunds will be made in the same manner as the original payment.